SHIPPING & RETURNS
SHIPPING & HANDLING POLICY
All orders are processed within 24 hours of being placed Monday - Friday 8am - 5pm AEST (Excluding Public Holidays)
Once your order is shipped you will receive an email which will include your tracking number. If you have not received a shipment confirmation email please check your junk mail. If you still cannot find your confirmation email it is possible that we may have the incorrect email address. You can contact us with your order number to check the status of your order. Please allow at least 24 hours for the tracking number to activate.
We ship worldwide, orders within Australia are based on a $12.50 Flat Rate shipping cost at 3-5 business days for delivery. International orders are based on a $18.50 Flat Rate shipping cost at 6-10 business days for delivery.
Orders are delivered monday - friday during business hours & will require a signature on delivery unless requested otherwise.
If you are not home at the time of delivery the courier may leave in your letterbox outlining the steps for picking up your order at your local post office. If you do not pick up your parcel within 2 weeks of the attempted delivery the courier will return the parcel to us at our expense.
If the parcel has been sent back to us due to an error on your behalf, we reserve the right to pass on any additional charges that we incur to have the parcel returned to us as a result of your error or inaction. To have the parcel reshipped to you additional delivery costs must be paid.
RETURN & EXCHANGE POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return/exchange, your item must be damaged/faulty and unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods that are exempt from being returned are used, not in the same condition or original packaging.
To complete your return, we require a receipt or proof of purchase, an email with photographic evidence to support your claim as proof of being faulty/damaged before we can approve your return.
Once your return has been granted, you will receive a response with a return to sender address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at extractbroadheads@gmail.com
We only replace/refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at extractbroadheads@gmail.com to start the refund/exchange process as mentioned above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.